Refund policy

RETURN & REFUND POLICY

Last Updated: July 2026
Business Name: REGEAR, LLC

1. All Sales Are Final

Because our gear bundles, components, and novelty loaders are produced on-demand via specialized manufacturing runs, **we do not offer refunds, returns, or exchanges under any circumstances.**

Please double-check your order details, selected variants, and marker compatibility carefully before finalizing your checkout.

2. Warranty Exceptions

Items manufactured in-house by REGEAR, LLC include a **30-day limited warranty** covering fundamental manufacturing or material defects from the documented date of delivery.

**Warranty Process:**

1. Email support at **sales@regear.me**.
2. Provide your original order details along with clear, well-lit photos showing the functional defect.
3. REGEAR, LLC reserves the right to require the item to be shipped back to us for physical evaluation prior to issuing a replacement.
4. Once approved, REGEAR, LLC will ship out a matching replacement component.

*Note: This warranty strictly excludes normal wear-and-tear, structural drops, intentional field abuse, over-pressurization, or marker modifications.*

3. Lost, Stolen, or Damaged Shipments

Once a package is handed over to the shipping carrier (USPS or FedEx), legal ownership and risk of loss pass entirely to the buyer.

* We do not refund or replace items lost, stolen, or damaged by transit carriers.
* In the event of a missing or damaged delivery, customers must file a claim directly with the shipping carrier using the tracking number provided.

 4. Order Cancellations

Because our production queue is streamlined and automated, orders enter our manufacturing schedule immediately. Orders cannot be canceled, altered, or modified once checkout is completed.