Contact Policy

CONTACT POLICY

Last Updated: July 2026

Business Name: REGEAR, LLC

We want to make sure you get the support you need as quickly as possible. To help us route your message to the right place and expedite response times, please use the dedicated email channels below based on your specific inquiry.

🛠️ Customer Support & Order Inquiries

For questions regarding an existing order, shipping tracking, warranty claims, marker compatibility, or technical help with our custom components:

  • Email: support@regear.me

💼 Sales, B2B Dealer & Partnership Inquiries

For bulk ordering requests, local paintball dealer partnerships, custom manufacturing inquiries, or general business-to-business opportunities:

  • Email: sales@regear.me

🕒 Response Expectations & Window

  • Operating Hours: Our team monitors incoming communications Monday through Friday, from 9:00 AM to 5:00 PM (EST), excluding federal holidays.

  • Turnaround Time: We strive to respond to all inquiries within 24 to 48 business hours. Sending multiple emails for the same inquiry will not speed up your response time and may delay our team's processing loop.

  • Order Tracking: Please ensure you check your email's spam or junk folder for automated tracking numbers before submitting a support request.

⛔ Unacceptable Communications

REGEAR, LLC maintains a strict policy of respect and professionalism. Any incoming communications containing abusive language, harassment, profanity, or threats will be automatically filtered, flagged, and ignored.